To report a Maintenance Issue in your unit, we need the following information:
1) Your NAME
2) Best PHONE NUMBER with which to contact you
3) The HOUSE NUMBER, STREET and UNIT (if applicable) where you live, even if the issue is for a different unit.
4) Is it OK to Enter with a passkey, OR should we Call First?
5) The Problem, described in detail (Where is it? When did it start?).
Avoid delays, be thorough!
For Emergencies after-hours, please call (510) 528-1900 and follow the voicemail prompts to access our 24/7 Emergency line.